Frequently Asked Questions

Moving into student accommodation and away from home, it’s only natural to have lots of questions. With many years experience in providing student accommodation, we’ve compiled the most frequently asked questions below.


But if you have a specific question to ask, don’t hesitate in contacting the relevant local office.

Can I live with my friends?

Absolutely! Just ensure you include their names on your application and, availability permitting, we will try to accommodate you on the same floor.

Can I choose who I share with?

As part of your application you are asked if you have certain preferences in people you wish to share with, such as gender of flatmates.  You can also add any other preferences on your application such as year of study etc..

Is there a booking fee?

No, we do not charge a booking fee, just a refundable deposit at the time of booking.

When do I need to pay the deposit?

You have to pay the deposit after you got our email with the tenancy agreement. In this email all details about the payment are provided.

The deposit amount depends on the location you are looking for. Please click on the location of your choice and then click on the button ‘Prices’ in order to see which deposit amount applies to you.

What is the next stage after booking?

After you have made your booking we will allocate you a room and send you tenancy documents to sign. Once you have returned a signed copy we will countersign and return a copy to you.

Are utilities included in the rent?

Utility costs are included in the rent.

Are TV licences included in the rent?

TV licences are not included in the rent.